Warranty Limitations

Damage and Handling Issues:

1. Transportation and Handling Damage:

   • Scratches, dents, chips, and other cosmetic damage caused during transportation or handling.
   • Exceptions: Damage due to defects in materials or workmanship, reported within 48 hours of purchase.

2. External Accessories and Configurations:

   • Repairs or replacements for external accessories.
   • Installation, configuration of drivers, network/hardware optimizations, BIOS updates, system/data recovery, cabling, or connections.

Improper Usage or Modifications:

3. Unauthorized Parts or Software:

   • Issues caused by the use of non-recommended parts, peripherals, or software.
   • Failures unrelated to product specifications.

4. Unauthorized Repairs or Alterations:

   • Warranty is void if repairs are done by unauthorized dealers or individuals.
   • Use of unapproved or incompatible parts during repair.

5. Misuse, Abuse, or Negligence:

   • Damage due to misuse, abuse, or neglect, including but not limited to:
     • Use of spurious/fake accessories.
     • Scratches on screens, forceful USB attachment causing damage to pins.
     • Liquid spillage or the use of non-recommended cleaners.
     • Exposure to abnormally corrosive conditions.

6. Environmental or External Factors:

   • Damage caused by fire, floods, power surges, voltage dips, thunderstorms, acts of God, or natural disasters.
   • Damage from insects, vermin, or foreign objects entering the product.

Product-Specific Issues:

7. Display, Open-Box, and Refurbished Products:

   • Damage or missing items in display, open-box, discounted, or refurbished products.

8. Data and Compatibility:

   • Loss or corruption of program data on removable storage media.
   • Compatibility or connectivity issues with other hardware/software.

9. Power Supply and Installation Failures:

   • Damage caused by insufficient power supply voltage.
   • Improper installation or lack of necessary maintenance.

Warranty Void Scenarios:

10. Documentation and Warranty Card:

    • Warranty card not properly completed at the time of purchase.

11. Freight and Incidental Costs:

    • Freight charges for warranty claims.
    • Incidental or consequential damages caused by defects in the product.

12. Unauthorized Modifications:

    • Failures caused by unauthorized modifications to the product.

For any questions or further clarification, please contact Imperia International via:
📧 imperiainternational2024@gmail.com
📞 Support Phone Number (available on the website)