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Delivery Policy
- Redeemed gifts will be delivered directly to the customer’s address within 0-7 working days.
- If you do not receive any communication within this timeframe, please contact our helpdesk or email us at imperiainternational2024@gmail.com.
Damaged Product Policy
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If the product is damaged during transit:
- Take a photo of the damaged product.
- Email the photo to imperiainternational2024@gmail.com within 48 hours of receiving the parcel.
- Include the following details in your email for faster processing:
- Mobile Number
- Personal Details
- Order Number
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Alternatively, call the Support Phone Number listed on our website for assistance.
Replacement Process
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After verifying your details, our support team will guide you on the next steps. This process may involve returning the damaged product to a specified address (details will be provided upon confirmation).
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If requested to return the product:
- Share the courier details with us via email for tracking.
- Once we receive your parcel, the replacement product will be dispatched within 3 working days.
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Courier Reimbursement:
- The cost of returning the product will be reimbursed via PayTM upon confirmation of the returned parcel.
For any further inquiries, feel free to contact us:
📧 imperiainternational2024@gmail.com
📞 Support Phone Number 9891320518